Frequently Asked Questions

No. The portability exists to offer you the possibility to change your network provider without changing your telephone number which you got used with. If you want to keep your network and change contract conditions, you have to negotiate this with your services provider and ask a better offer for you.

Yes. Phone number keeps its integral format and destination.

Yes. User of mobile telephone service has the possibility to keep his/her number when changing the provider, regardless of payment method (prepaid or postpaid).

Unused credit will not be transferred!

If you dial from your network a number which was in the same network before porting, after initiating the call and before answer, you will hear a destinctiv tone which signals that the number was ported. By this time you can decide if you want to cancel the call. 
You can find in which network is a certain telephone number from following sources:
- From your services provider through Customer Service;
- Visit www.portare.md and use the special application for locating portable numbers.

Porting is possible; the request cannot be refused in this case. After porting, the contract with your previous provider ends. Porting demand is a request to end the provision of telephone services by donor-provider.

NOTE! The transfer to another provider DOES NOT relieve you of contractual obligations which you have for provider you leave.

As many you want. There is no limit.

Yes. But you are required to pay all debts. You will not be released from social or administrative liability according to the legislation for violation of contract.

Providers can set certain telephone devices to work only in their own network and sell them on a special offer/customer loyalty program. Probably, these devices will not function in another network. 
Telephones themselves are not the subject to portability. You have to negotiate with your provider the conditions for telephone decoding.

The operator, donor, has no right to impose a payment to you for the porting of numbers, or in case when you have contractual obligations to him.
The provider-acceptor shall incur the internal costs required by number portability. Therefore the provider has the right to appeal to the various ways to recover those costs, including a fee for porting.